Account or access help
For account, access, upload, moderation, or project questions, use support@blacksakura.net.
Include your username and a short description of the issue. Do not send passwords or private keys.
Contact
Contact
How to reach BlackSakura during the open alpha.
EcoSim feedback
For EcoSim, useful reports include the page URL, what button you clicked, what you expected, and what happened.
Screenshots are helpful when the issue is layout, clutter, overlap, or a broken control.
Upload and safety reports
If you are logged in and can view a cloud file, use the report link on that file route when possible. Reports are stored for admin review and also notify the support address.
For urgent safety issues, email support with the direct link, the owner username if visible, and the reason it needs review.